Digitech’s Tech Support is the Best. I Mean It.

I’ve been pissing and moaning a lot about my RP360XP the last few days. I think it’s only fair to note that the folks at Digitech Tech Support (support@digitech.com) are the best I’ve dealt with just about anywhere. They are unfailingly prompt, polite, to the point, and accurate in their advice. When I have a problem I can’t solve, I go to them with full confidence that they’re going to help. Every time.

It’s easy to forget stuff like that when you’re struggling with a series of problems such as the ones I’ve had with the RP360XP in the last few days. So let it be said: Digitech’s tech support gets it right.

Now back to pissing and moaning…

The Digitech RP360 Firmware Update Finally Took–After 6 Tries

I had to power the device down and up again 6 times, with Nexus running on my computer, before the firmware update worked. The first 5 times, the update started, took a few shaky steps into the RP’s flash memory, then shut down. The sixth time, it went all the way. And to my great relief, the backup I’d saved of the 50 presets in my Huntersounds v17 patch set loaded on the first try.

The RP360XP: maybe it’s working now?

And Digitech, if you’re reading this, would you please fix this s—? I own one of almost every RP you ever made, starting with the RP200. I’ve been programming the RPs for 10 years. And if I didn’t have that history, I would have thrown this thing into the trash on Day One, because so far it’s the buggiest piece of gear I’ve ever bought from anyone. And you must know it, because it’s pretty amazing to see the first firmware rev less than two weeks after a device becomes available for sale. It makes me wonder whether that rev was underway even before the device went public, i.e. whether you knew the thing had some serious issues when it was released. Did you?

The Digitech RP360 Crashed on a Firmware Update–Will it Come Back?

Last night I completed installing the first set of 50 Huntersounds patches on my Digitech RP360. I immediately backed up the set to my computer using Digitech’s crippled Nexus software. I’m glad I did, because if I hadn’t all that work would have been lost, maybe forever.
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Announcing the Huntersounds Patch Set for Digitech RP1000

Yup. It’s here. If you’ve been waiting for the Huntersounds patch set for Digitech RP1000, wait no longer. $50 gets you fifty killer original harp-ready sounds. Just go straight to our store and pick it up.

The Digitech RP1000: You can load it with our patches starting now

The Digitech RP360′s Software Still Sucks, But The Front Panel Works

I’ve given up completely on editing the RP360XP via the Nexus software–it’s just impossibly bad crap, and it creates more problems than it solves.

Fortunately, it turns out that editing the RP360XP via its front panel works fine. What a surprise. The front panel in the previous generation of RPs was okay for minor tweaks, but it would start to go flaky if you edited more than a few patches at a time. The RP360XP’s front panel editing is fully functional, stable, and very precise.

So I’m making good headway now on this device, and I’ll probably finish initial setup on the first set of patches this week. Stay tuned.

In the meantime, Digitech, if you’re really serious about software support for your devices, try making software that works. It can’t be that hard. After all, your competitors have been doing it for years.

The Digitech RP360XP Still Sounds Great, and the Software Still Sucks

I spent a few hours converting my RP500 patches to the RP360XP last night, and I discovered another serious design flaw in the Nexus software. This is beginning to look like a trend, huh?
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24 hours with the Digitech RP360XP: A+ device, D- Software

I’ve had my Digitech RP360XP, the latest in their RP line, for about a day now, and two things are clear: the box sounds great, and the software for patch configuration and management, to put it bluntly, is plain not good enough.
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Video of the Day 21 February 2014: Boris Plotnikov, “Vinnebago”

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RP Tip #23: Use the Expression Pedal for SOMETHING

This tip’s message is simple. You’ve got an expression pedal. It makes the RP more expressive (as you might expect from a pedal whose name includes the word “expression”). So use it on every patch to express something.
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The RP1000 Beta Patch Set is Done–Now For Testing

I’ve completed initial setup of the first set of 50 patches for the Digitech RP1000. My RP500 v17 set is my current benchmark for excellence in RP sounds, and I’m aiming to make the first RP1000 set sound very much the same.

The RP1000 has a MUCH hotter output than the 500, and I expect to need to deal with that somehow during testing. The 1000 is as loud with master volume set to 11 out of 99 as the 500 is with master volume set to 64. How the hell did that happen, Digitech? I guess somebody had a spare wall at the factory and decided they needed something loud enough to knock it down…

In the meantime, we’re getting closer to the official release for this set, which will be priced at US $50 (one dollar per patch). And then comes the set for the new RP360/360XP. So many devices, so little time.

The Digitech RP1000: it’s big, it’s bad, and it’s coming to you soon with our patches in it