Digitech’s Software and Firmware Troubles with the RP360 Continue; We Recommend the RP500 Instead
It’s been about 2 years since Digitech released the RP360 and RP360XP, two great-sounding devices. Unfortunately, in that time Digitech hasn’t seen fit to address the terrifically daunting software issues they’ve laid on unsuspecting RP360 owners. Those issues begin with a firmware update that consistently fails, leaving RP360 owners with a device that won’t work and forcing them to repeat the update procedure, over and over, until it decides to take. The Nexus application, which is the ONLY software support for backing up and reloading an RP360, apparently won’t run under Windows 10 (at least if our customers are to believed), and even when it works it doesn’t work as well as the Xedit application that supports every other RP from the 150 to the 1000.
In short, Digitech has more or less completely dropped the ball on software support for the RP360/360XP. At Huntersounds, we are sick of seeing messsages from our RP360 patchset customers telling us how much time and effort they have to put into getting these basics to work. I mean, for God’s sake, Digitech can’t make a f—ing firmware update work? That’s Comp Sci 101. Who the hell writes the code at Digitech, and why don’t they know how to make their own gear work?
At this point, we can no longer recommend to RP buyers that they go with the RP360 or 360XP. Fortunately, there’s an excellent alternative available. RP500s are still widely available new and used, and they now sell at the same price point as the RP360XP ($200 new, around $150 used in good to great condition). The RP500 is larger and heavier than the 360XP, but it sounds almost exactly the same, and the Xedit application that supports it is a perfectly viable piece of software that does its job without messing with your head. (In some ways the increased size and weight of the 500 are advantages, because they’re the result of a greatly expanded set of real-time performance features.)
In short, until Digitech fixes the software issues that should never have been present in the first place, and which they have failed to address for 2 years, we strongly recommend that anyone considering an RP360 or 360XP pick up an RP500 instead. Better is better, and at this point in time, taking all factors into account, the RP500 is simply better value for money. And if you’re planning to pick up one of our patchsets to go with your RP, rest assured that the patches we’ve created for the RP500 are the best we’ve done for ANY Digitech device, mainly because they take advantage of every single one of the footswitches in the 500’s expanded footswitch array.
We’re not happy about this announcement, but our first loyalty is to the people who use our patchsets in their RPs, and those people deserve a hell of a lot better than the crap software Digitech has pushed on them for the last two years with the RP360. We put a lot of time and effort into our patchset for the RP360/360XP, and we look forward eagerly to the day we can announce that Digitech has fixed these issues. In the meantime, buyer beware the RP360/360XP.